Frequently Asked Questions
You’ve got questions, we’ve got answers! From transportation, climate, what to bring, beach gear and more, you can find the answers below.
HOW DO I GET TO THE ISLAND OF KAUAI
Lihue Airport is Kauai’s only commercial airport. Non-stop flights are available from San Francisco, Los Angeles and Phoenix. Those arriving by private jet will also fly into Lihue. Alternately, you may fly into Honolulu and take a 20-minute flight to Lihue. To compare airfares, try Kilauea Travel at (800) 214-1314, they specialize in getting people on & off of the island, usually have the best fares around. Visit our Kauai Vacation Blog for more Kauai Transportation information.
HOW FAR IS THE LIHUE AIRPORT TO THE NORTH & SOUTH SHORES OF KAUAI?
The Lihue Airport on Kauai is approximately 45-60 minutes to the North Shore and 20-30 minutes to the South Shore.
WHAT IS THE CLIMATE LIKE ON KAUAI?
The beautiful, tropical climate of Kauai bathes you in ocean breezes with an average year-round temperature of 75 degrees Fahrenheit, plus or minus eight degrees. Tropical rain showers do occur, but are necessary to feed Kauai’s lush jungles, giving it the name “The Garden Island”. The water temperature on the island stays between a warm72-78 degrees Fahrenheit. To learn more about Kauai’s climate, visit our Kauai Vacation Blog.
WHAT SHOULD WE BRING AND PACK FOR OUR KAUAI VACATION?
The style on Kauai is island-casual. Even at the finest Kauai restaurants “slippers” or flip-flops are appropriate. Kauai is famous for its beautiful but stubborn red dirt, which rarely washes out of clothing. Therefore, we recommend leaving your finer clothing, shoes or new hiking boots at home. You will want to pack lightweight, comfortable attire for your activities, including: swimsuits, shorts, T-shirts/tanks, hiking shoes, water shoes, sandals, sunscreen, a hat, light windbreaker and of course, your camera!
SHOULD WE RENT A CAR, TAKE A TAXI, OR IS THERE BUS SERVICE ON KAUAI?
We strongly suggest renting a car for your stay on Kauai. There is SO much to see and visit around the island. There is Taxi service on Kauai, rates to the North Shore from the airport run about $100-130 and to the South Shore about $60-75. We also have Bus service on Kauai, ‘The Kauai Bus’, appropriately named, this runs daily. For more information on transportation on the island, please visit our blog post, Getting Around in Paradise.
DO YOU PROVIDE CONCIERGE SERVICES?
We do suggest working with Sonja Keala at Kauai Island Activities for all of our guests concierge needs. Sonja specializes in making your vacation the best possible! As your personal concierge she can assist you with arranging customized services for you and your guests. Take your pick from on-island activities, private chef services, massages, private yoga sessions, surf lessons, personal grocery shopping and much, much more!
IS MAID SERVICE INCLUDED?
No, Maid Service is not included in our weekly Kauai vacation rentals. We can pre-arrange maid service at an additional charge if you wish.
DO YOU ACCEPT CREDIT CARDS?
Yes. We accept cash, personal checks, money orders, wire transfer and credit cards payments (Visa, MasterCard, American Express and Discover). All credit cards will be charged a 3.5% fee per transaction.
WHAT ARE THE APPLICABLE TAXES ON OUR VACATION RENTAL?
All rental rates are subject to a Hawaii Excise and Accommodations Tax which total 14.96%. (4.712% Hawaii Excise Tax and 10.25% Hawaii transient accommodations tax).
ARE WEDDING/EVENTS ACCEPTABLE AT THE KAUAI VACATION RENTAL PROPERTIES?
Weddings/Events are not allowed at most of our Kauai vacation rentals. We do however have a few homes that allow for these events. If you plan to hold a ceremony or reception please specifically ask which Kauai vacation rental properties are available for this occasion.
ARE CRIBS & ROLL-AWAYS AVAILABLE AT THE KAUAI VACATION RENTALS?
No, these supplies are not included unless specifically stated. Kauai has a company, Ready Rentals, which we work with directly. They can be reached at (800) 599-8008. We will make sure your ordered items are delivered to your vacation property prior to your arrival and picked up following your departure, making things very simple!
ARE LINENS, TOWELS, COOKING EQUIPMENT SUPPLIED?
Yes, each Kauai vacation rental is equipped with proper linens, bathing and beach towels, and all of the cooking equipment to prepare a gourmet meal.
ARE BEACH-GEAR, SNORKEL GEAR OR BIKES PROVIDED?
Most of our homes do have a gathering of Beach Gear at the house for your use. Many Guests leave these items at the home and our cleaners keep them well stocked at the home. Most homes do not have snorkel gear or bikes. We do not require our home owners to keep an inventory of beach gear, snorkel gear or bikes at the homes because these items come and go SO quickly.
WHEN IS THE SECURITY DEPOSIT DUE?
The initial security deposit is due 7 days from booking date.
WHEN WILL THE SECURITY DEPOSIT BE RETURNED?
The security deposit is normally returned 3-4 weeks after departure, unless there are damages to the property.
IS THE SECURITY DEPOSIT DEDUCTED FROM THE FINAL BALANCE?
No, the security deposit is paid in addition to the rent and taxes.
WHEN IS FULL PAYMENT DUE FOR THE KAUAI VACATION RENTAL?
Payment in full is due 90-120 days prior to arrival for the summer months of June, July and August and the Christmas holiday. Payment in full is due 60-90 days prior to arrival for all other dates.
WHAT ABOUT THE KEYS AND DIRECTIONS TO THE KAUAI VACATION RENTAL?
Our normal procedure is to email/mail to you the complete property Check-In Instructions about 2-4 weeks prior to your arrival. The Check-In Instructions include the driving directions from the Lihue Airport to the rental house, rental house phone number, emergency/after-hours number, the lock-box code for key access located at the rental house, Kauai map, and any other pertinent information.